Really Simple Systems Reviews 2022

Simple to use on any device including my laptop, iPad or iPhone and a an excellent web based solution with pricing based on a SaaS annual billing basis per user and by module, if required.

All my separate Excel worksheets brought together on a single common CRM database, also rolled it out to a number of clients who also get all the same benefits of the Really Simple System CRM applicatio

Homepage widgets easy to create and move around. Sales funnel easy to keep on top of. I loved the outstanding tasks and overdue tasks function and could really keep on top of these.

I like the ability to add a substantial amount of information to each record. Everything from contact information to notes. The tasks help keep me on track and assigning responsible parties help a lot with my organization. Additionally, I appreciate the ease of searching the database for a past record.

We have adapted the CRM system to meet our team’s needs, the RSS support team has been brilliant in helping us with this. We always get a friendly and timely response.

The facility to track an opportunity, link it to a campaign and progress it to a sale has been invaluable as a sales tool. This has enabled us to evaluate our campaigns and work on improving them.

The reporting enables management to have visibility of the hard work the sales team are putting in. We can establish our best sales methods, for example outgoing calls versus email success rate to ensure we are using the sales teams time to the most benefit to the company.

We have also used the the win/loss reports to enable us to develop products to met market needs. Identifying why we have lost an opportunity has helped us identify and prioritise any product development required. It has also helped us review our pricing strategy.

What do you dislike about Really Simple Systems?

As with all software applications there are some things that are not perfect such as the new beta data import capabilities, but the support is excellent helping me from data import, accidental deletion of one of marketing campaigns, so any identified problems are quickly dealt with or new functionality goes into the product road-map.

Only gripe I had was a bug I spotted which I couldn’t replicate which was putting the wrong notes into the wrong accounts but sadly I never reply to them as didn’t take any screenshots to send to their support team. This bug only appeared after recent update in 2021.

Support team was not easily available when calling and couldn’t find any live chat function as far as I was aware.

I wish there was an option to have a “history” or other way of tracking specific transactions. Not just tasks or activates, but things that I mark as being of particular importance so I don’t have to search through a long list to find the information that I need.

What problems is Really Simple Systems solving and how is that benefiting you?

1. Centralised CRM data resource accessible on any device that I need to use depending on my location and environment.

2. Integrated marketing module gives an excellent dashboard view of my email campaigns as well included reports and simple dashboard widgets to give me very useful data views.

3. Simple and easy to use as its name suggests.

4. All my disparate data over the last 20 years brought into a single application backed up with CRM tasks, opportunity management, sales pipeline view and the ability to manage everything I need in 1 single place.

I represent a non-profit and we use it to track potential and current grant funders. RSS allows me to rate the possibility of funding, track deadlines, and record proposals. It is extremely helpful!

Features

EMAIL MARKETING FEATURES

• Event Triggered Actions
• Template Management
• List Management
• Mobile Optimized Emails
• Reporting/Analytics
• Drip Campaigns
• Auto-Responders
• Landing Pages/Web Forms
• Subscriber Management
• WYSIWYG Editor
• Image Library

Pros

“We use really simple sytems CRM for managing our client accounts and tracking opportunities for new sales. It works excellently and our team are very pleased with it.”

“I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts.”

“Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars.”

“Good system to keep all contact details and email correspondence for our team.”

Cons

“Now everything is together. Before I call a customer, I have the information at my fingertips and it is difficult to catch me on a distraction.”

“Occasionally it crashes- but this usually lasts no longer than a couple minutes.”

“A little annoying doesn’t hold Company Name, Email Address and have to renter these every time access RSS.”

“Lack of flexibility around dashboard and lack of integration with productivity tools such as Outlook.”

Pricing

Starting From: 

$0

Pricing Model: Flat Rate

Yes, has free trial

Yes, has free version

PRICING DETAILS (Provided by Vendor):

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.