What is Agile CRM?
What do you like best about Agile CRM?
Agile CRM is very good; it has a solid foundation that makes it easy to understand the tools and creates numerous options for fluidity and control of CRM automation benefits. For organizing a performance to help prospects, it is efficient and very helpful. We have been more agile with our marketing due to the ease of its operation.
AgileCRM WAS one of the most holistic and effort products on the market. Clean UI, interconnected functions, detailed statistics.
A CRM as it should be,… till now, it’s not anymore. read why in the “dislike” section
I start using AgileCRM because it felt flexible and had many features I wanted
Easy to add contacts whether manually or automatically as they fill in forms on site. And it is good for simple marketing needs.pricing is very less compare to other crm applications.
What do you dislike about Agile CRM?
The Email builder realy needs an open HTML secrion to allow us to easily embed code in pur emails and builder tool should improve felxibility and looks nice if we can work within the parameters.
Mostly that they don’t let you go and keep on charging money when you want to stop the paid subscription. You cannot deactivate your license unless they decide too. An illegal practise. Shame on you!
Next to that, certain features were not active for the free version so we upgraded to the paid version. Once starting to use emails in a campaign many bugs surfaced and hidden features you need to run the campaigns are not active (without telling) so you need to update again to a higher plan. I spend hours and hours with their support to just get an alert working if someone opened the campaign. I am sure they did hard coding to make it work because next run did not work again.
Long story. Cheap is expensive in this case and all the bugs are not worth trying. See also post from previous reviewer in 2022.
No go area. Feel they are unplugging soon so find alternatives.
Wow, I don’t know where to start, but let’s try: They are disassembling their main flagship product. Overnight, without any big bang, they disabled some core parts of their platform, like “forms”, “email campaigns,” and “page creator”. What will switched of next? No one knows. You are now forced to use their “500apps thing”, which is mostly in beta and rich of bugs (you can see them in the lower right corner on their dashboard). 500apps is a mish-mash of single apps collected in one platform. They are not interconnected (if they are, tell me), they are loose… My opinion is that they are way too early to force their (longterm) clients to that childish platform, which is far away from “production”. Now you have to use TWO platforms, with independend contacts lists (they are not in sync), “forms” , “campaings”, and “page creators”. Why not using a mature “campaign” and mail send platform and pay a few bugs more.. In AgileCRM all your contacts are extensively tagged and tracked, in AgileCRM you can see, when, how which client was contacted, subscribed, called…. At AgileCRM you are not able to create campaings in AgileCRM anymore. When you now try to create a new campaign for a specific target group, you have to export your target audience from AgileCRM into the 500bads… erm.. 500apps and create your campaingn there, with no ability to sync results back to AgileCRM. Are they got crazy? They are still offering things on their page, which are definitely not available anymore, they are simply shut down. It’s really, really sad what they have done to themself and are still doing. You can watch how they destroy their state-of-the-art project to a stunted no-name project. No one knows why… I know the world is got crazy these times, but how can you do that AgileCRM?
For people searching for a mature project I highly suggest you to have a look to a more stable product like “ActiveCampaign”, “Zoho”, “User.com”, “sendinblue”, “close.com” or similar. Go and create your free account at AgileCRM and 500apps, but first read what they are offering on their Website and then try to find that features in the SaaS itself. Unbelievable, I still cannot get it.
I will delete this post if AgileCRM is going back to “normal”, but if not everyone should know what’s happening there.
What problems is Agile CRM solving and how is that benefiting you?
Essentially, our team has stuck with it straight away; we use it to simplify support as a true CRM, it’s very easy to automate marketing operations and optimize workflow, and it’s versatile, which helps to fill various gaps according to the company’s objectives. The concept of achieving highly efficient and functional performance around CRM activities becomes clearer.
I spend most of my time solving their bugs instead of my prospects business problems. No benefits that I cannot get with a spreadsheet.
It is very good for basic marketing and sales and inline with the agile project management methodology and it is targeted at small and medium sized businesses.compare to salesforce and pipedrive.
Look, we just wanted a CRM that could manage our contacts, plus add a few extra features like forms for lead capture, maybe a little marketing functionality, too. At first it was okay but as we have grown, Agile just simply hasn’t kept up (and trust me, our needs are not that complex). Now that features are routinely breaking it has become a total liability. Implementing a new CRM is a huge pain but we just couldn’t stay with Agile.
Features
Pros
Cons
Pricing
$0
Yes, has free trial
Yes, has free version