What is Thryv?
What do you like best about Thryv?
When I was shopping around for CRM software to use, Thryv was in the top 2 companies. My favorite feature was that they claimed to be able to bill customers on auto-pilot each month. It was the top reason I went with them. We’re a small company and couldn’t afford to have to chase our payments each month. After signing up, and entering into the infamous 6 month contract, I discovered that it doesn’t do that at all. The feature flat out doesn’t work. I set up our first client to be billed twice a month, only to discover that the software didn’t even attempt to charge him. So, I called in, and that is when I discovered that the normal customer service department DOESN’T handle anything that involves payments, and the payment department (they call it Thryv Pay) goes home at 3 PM SHARP.
They make everything look flashy to the customer for the initial approach, but then none of the systems work how they say they are meant to work.
Customer service! You can get help 24/7 from knowledgeable and dependable representatives. If they can’t answer your question they submit it and get back to you. Very rare to see that anymore!
There are so many integrated features and you can take the entire customer experience from prospect to sale, to servicing the customer, setting up online accounts, scheduling and invoicing all in one portal, organizing the “unorganizable” in this miraculous platform. But the best part is the simplicity. CRM nerds will love it but, it is SO simple, that even people who don’t know CRM will instantly know how to use it. Oh yeah, then there is the customer support that they provide. Thryv seems to want to keep you on the long term so they help you with every detail, no matter what! Oh, did I mention I can plug in and sync to a ton of other apps like my Constant Contact? So many platforms can sync up!
What do you dislike about Thryv?
When I first signed up for Thryv, I was pitched the dream of how wonderful it was. I was sent emails, where they would offer me things like free t-shirts, free Amazon gift cards and even free services if I went and left a review for them. These offers came in fast after signing up, within the first week, and they kept coming. Go to G2 and leave a review and you’ll get a free Amazon gift card, then a week later, go to another site and leave another review (you can even copy and paste your G2 review) and we’ll send you a t-shirt. Then the big one came. We will give you a full video production package, send out a crew to you, we’ll film you and your clients and edit the videos and give you 10 different versions of them IF you do a video review for us. All these came in the first 30 days of being with Thryv. This was before I even had an attempt to fully try out the software.
The person who works in billing and handles your account if you want to cancel is a piece of work. I went from dissatisfied to disgusted. Disgusted that I trusted this company with my time, my money and my energy. Now, I wish I never met them.
It’s interesting, how companies that require a contract will tell you whatever they need to get your business, but as soon as you try to hold them to that it’s “Well you have a 6-month contract, so you’ll have to keep it another 3 months. It’s written in the contract you signed.” Okay, you’re right. I signed a contract because I TRUSTED you when I clearly should not have. Now I have a 6-month contract for a CRM software that doesn’t provide the service they “contracted” for.
They say they have a fully automated campaign builder but it stops at one touch and never touches the customer again. Say they work on SEO but do the VERY MINIMUM! Unless of course you pay an extra million per year. The marketing that they promised us was outdated ads from years ago that would maybe attract 10 people per ad.
The main downside to using Thryv is that it is not all intuitive. There have been some actions I have flat out not been able to figure out and had to contact support. There are a couple that I still haven’t figured out and there are several things I enjoyed at the previous CRM I had that Thryv does not do, and I am missing being able to accomplish what I need to like I did with my previous CRM.
What problems is Thryv solving and how is that benefiting you?
The reason I purchased Thryv and signed a contract with them is for the ability to use scheduled payments (auto billing), and it doesn’t work. I can stick around and see if it gets better, but that would mean, I’d have to go in and schedule next month’s payments for all my clients and PRAY that it works because if it doesn’t 75% of my month’s revenue will be lost until I can manually chase it down. Or I could test it out again, and put only one client in the system and PRAY that one works, but if it doesn’t work, I will have to wait another month to test another one. Such a waste of time.
Thryv is creating more problems than it is solving. I was prepared to chalk it up as a learning experience, and just walk away, but when I tried to cancel, I was told. “Well, we’ve given you credits in the last 3 months, so you’ve only paid for one month, and therefore you’ll have to keep it until after your Sept payment (3 months away)”. Oh, I see, so even though you’ve wasted my time, energy and resources for 3 months, and the software doesn’t do what you told me it would do, I’m required to keep paying for it, even though you know it is providing no benefit to me and my small business? So, I’ll have to keep paying for your software and also go out and find a solution to solve the problem I hired you guys for? Therefore taking away even more revenue from my small business? Yeah, that sounds like a great deal.
Made me look flashy in my text follow ups instead of just having a basic text. If the customer did receive the notification then they were more likely to sit. Most of the time however they didn’t receive any notification
Features
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Interaction Tracking
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Activity Dashboard
Pros
Cons
It offers three different packages for: 2 Users, 5 Users or 10 Users. Each package offers tools for reaching customers, generate reviews, staying organized and online payments.