What is Zendesk Sell?
What do you like best about Zendesk Sell?
What I like best while using Zendesk is the tracking of my tasks and call outcomes. It allows me to plan my day and ensures I keep on target/ motivates me to get my job done.
It’s a nice, simple, user interface for managing the most basic CRM functions. Consider it the bare bones CRM for contacts, companies, deals, and deal pipelines with limited reporting, but done well.
The CRM is user-friendly and does not require many instructions. However, much assistance is available through lessons, online chat, and email. The application is adaptable. We were able to modify settings or personal preferences to match our requirements. The ability to import names and pull information from Job portals is quite helpful. There is strong integration between support and chat, which is highly beneficial.
I love the ability to create custom fields and flow fields from a lead to a client. You can also filter reports by standard and custom fields. In line with the custom fields, custom tags. All of these options make it easier to pull data for running sales campaigns and track the results.
I love that I can count on the facilities that Zendesk grants my organization to represent data in dashboards, perform analysis, compare information and even create fantastic reports in a matter of a few minutes. I like how intuitive the platform is, it’s well designed and really easy to use. Its ability to integrate with other tools and different data sources is a highlight of Zendesk.
What do you dislike about Zendesk Sell?
What I dislike is that at times it can not fully function, there has been issues with my gmail syncing which has had a negative impact on my response time to customers.
Our Zendesk Sell instance took almost a month to deploy. They have a ton of issues as a result of this product being their red-headed stepchild (acquired, not built by them). We thought we were past the issues, but twice in the past 6 months our instance just completely shuts down and locks us out of all access. Cam’t login, and Zendesk support takes 2-3 days to respond to a message. Basically, this platform is not even usable.
It has been beneficial thus far, and we enjoy that it can be customized to meet our requirements. There is nothing I dislike about it, and we are unable to identify any issues.
I don’t like that there are some set fields you can’t delete or make invisible. We have some fields we don’t use and can’t delete. This can sometimes cause confusion for new employees entering new leads.
One of the disadvantages is its high price, it could be more affordable and they could provide better documentation to train new users.
I dislike the tickets that have been closed/solved not filtering out of my “unsolved tickets” even though its been completed.
What problems is Zendesk Sell solving and how is that benefiting you?
Zendesk is a great tool to track kpi’s and the staus of orders, it’s a place where you can leave detailed notes for colleagues and also send off important information to each client. This application enables us to create a customer profile that houses vital information.
Considering Zendesk Sell 100% breaks regularly, and Zendesk’s support team doesn’t reach out to help… they don’t help solve anything. They’ve only caused us huge headaches.
It has been beneficial thus far, and we enjoy that it can be customized to meet our requirements. There is nothing I dislike about it, and we are unable to identify any issues.
I don’t like that there are some set fields you can’t delete or make invisible. We have some fields we don’t use and can’t delete. This can sometimes cause confusion for new employees entering new leads.
Features
SALES ENABLEMENT FEATURES
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Cataloging/Categorization
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Knowledge Management
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Interaction Tracking
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Pros
Cons
Starting From:
$19.00 /month
Yes, has free trial
No free version