What is Accelo?
Accelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders to run the business and professionals to focus on the most important work. By harnessing powerful automation, managers are enabled to deliver projects on-time and within budget with ease. Accelo’s up-to-date and secure analytics gives leaders the confidence to make smart decisions, ensuring the growth and prosperity of the business.
What do you like best about Accelo?
The UI has improved over the years, but that is pretty much it.
As an IT Professional supporting multiple businesses, efficiency, and transparency among team members are key in ensuring that our clients receive quick and effective solutions to their problems. I particularly like the way that our team can easily swap tickets, track time, and look at and work on tickets assigned to other team members if necessary. This enables a very efficient decentralized workflow that lets us help each other more easily.
Accelo is very intuitive when it comes to setting up and getting up and running. The Accelo team is super responsive and helpful, and they make sure to cover what you need to hit the ground running off the bat. Once you feel more comfortable with the interface and working within the system, the myriad of tutorials, webinars and videos that they have are sure to help you personalize, and make Accelo work for you.
The interface used by Accelo is very good, being dynamic for people who use it for the first time and always I can find my project easily.
Accelo is excellent for keeping my teammates updated on any changes I have done for group projects we´re on together and also for time tracking. This way, we have a very organized workflow that makes us work with a very efficient method. The system is really user friendly and intuitive.
What do you dislike about Accelo?
We were kicked to the curb after supporting their platform for years, through its ups and downs. Last month they decided to double our license fee since we had less than 5 licenses. We were willing to accept a moderate price increase, as seen across most SAAS solutions during times of inflation, but this action by Accelo was unacceptable. Complete disregard for our history with them.
On top of that, for over 3 years we were waiting for them to allow for portal customizations that never materialized, along with other features pushed way down the development pipeline, if they even exist.
We integrate CRMs for our clients.
Simply put, there are many other CRM platforms available that surpass Accelo, in both breadth of features and price point.
The only thing that I do not like about Accelo is that I often have to refresh our support tickets inbox after relocating emails to existing ticket threads so that I can visually track what I have already sorted through. This isn’t a big deal, but as someone who is focused on keeping our inbox clean and organized, I wish it would update on its own after a message relocation.
If I had anything to complain about, it would be the more granular ability to move invoices around when created within Accelo. Being able to grab Tasks created in the kanban task board and turn them into tickets, projects etc. Or relocate them.
More granularity in the Quotes section, for example, when you create a Quote off a sale and there are multiple line items, they are all either taxed or not. There is no ability to be able to specify taxable or non-taxable on each line item.
Sometimes I have tried to change the assigned task from one project to another project but it is difficult for me, what I had to do is delete the task, find the other project and place it there. Another thing is that I have some issues with my app on the phone I couldn’t put my hours.
What problems is Accelo solving and how is that benefiting you?
Accelo was able to allow us to create effective retainers previously, however, the many bugs and glitches diminished our trust in the platform.
It was able to solve some integration isssues until a better solution came along and surpassed Accelo.
Accelo solves one issue which I already mentioned, which is that it allows our team members to work on other members’ tickets without having to join or go through administrative processes to join the ticket. I believe this is because all of our team members have high-level permissions, but either way, this is a huge benefit in our workflow because it means when someone is on the phone with a problem, we can start working or helping a team member immediately.
Accelo streamlines my business period. I started as a one-man band and Accelo was perfect for what I needed it then and allows the ability to grow as your business grows. It helps with everything from emails, time tracking, to scheduling and invoicing. Super intuitive and helpful for IT businesses.
Features
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File Sharing
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Pros
Cons
$24.00 /month
Yes, has free trial
No free version