What is Method CRM?
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Method:CRM’s built-in online customer portals are designed to elevate your customer service and keep your customers coming back for more. Easily take a data-driven approach to marketing and sales with Method:CRM’s robust activity tracking and the 360-degree view you instantly get of each customer.
Method:CRM is a web-based customer relationship management software designed to help businesses handle sales data, view customer history, build email campaigns and follow up with customers. Key features include contact management, email marketing, lead management, document storage, forecasting, sales pipeline management, segmentation and workflow management.
What do you like best about Method CRM?
I expect that any quality software will help track our interaction with our customers. Method’s service team helps us get dialed in quickly so we can be productive sooner.
I love that I can customize the Method platform to fully fit the unique needs of my sales team. Plus, the customer portal feature is an absolute game-changer, allowing our customers immediate access to their account history and saving my team valuable time in having to pull up old transactions for clients.
Method has chat support available during regular business hours. Chat representatives are excellent in understanding issues and providing insight or links to the appropriate help articles. In setting up, customizing or utilizing a CRM — this type of support is critical. Method makes this easier by providing this chat support option.
How easy it is to use, and how everything can be integrated all in one. I appreciate very much that they are constantly improving to offer better service making it easier than the cmpatetion.
To start evaluating a new CRM one will have to familiarize and learn the structure and ins & outs. The knowledgebase/help center / YouTube instructions available are amazing and very helpful. Best part I like most is the connection with QuickBooks. This was and is a MUST for or office.
What do you dislike about Method CRM?
Method tends to focus on the key contact for accounts and not the account itself – At my old company, you could open up an account and see all the activity, and the tab for key contacts was just one of many tabs. Method tends to focus on the key contacts and your correspondence with them. However, if you want to log that your sales rep did a lot of cold calling with no key contacts to enter, it gets kind of comberson.
There is a bit of a learning curve initially when implementing Method CRM. It’s not as intuitive as I would like, especially if you are the one managing the interface. That being said, the customer support team is INCREDIBLE and has been a huge help whenever I have an issue, big or small.
Currently no complaints. Some things are a bit confusing at first — lead vs contact vs customer, Method’s default options being contact-centric rather than company-centric, etc. However, once you read documentation or customer service explains how things work (and implements company-centric options if needed), everything makes sense and works well.
There’s only one thing I don’t like and is the fact that I can not use it while offline, in my field of work sometimes it’s difficult to get wifi or any cellular data available so this makes it difficult to work
So far I have not come across anything major I dislike. The customization is very technical so one has to really learn the background and how things are connected. But I guess that is to be expected.
What problems is Method CRM solving and how is that benefiting you?
Method helps to track our interaction with each contact and account. This lets other team members see 6 months from now what we have already done with this customer and not start from scratch. I also like that from your emails, Method can quickly add those to the correspondence record for that person.
Thanks to Method CRM, I now have a total endpoint CRM solution for my team that fits our unique needs and doesn’t break the bank. We are better tracking our customers and sales without having to give salespeople access to QuickBooks.
Lead and opportunity management. MethodCRM has a simple interface. Once you understand the logic of who/what Method calls particular things/fields in their CRM, the software is easy to use.
They are solving issues like security information about our clients by keeping it all together in one place easily accessible by only our employees, helping us increase credibility with our clients.
Anything can be customized – you can slim apps down or make them as sophisticated and loaded with information as you want. I can create apps for different departments or different purposes and we can change them as we work with them.
Features
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Lead Distribution
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Source Tracking
Pros
Cons
Starting From:
$25.00 /month
Yes, has free trial
No free version