Wed. Dec 18th, 2024

vcita

What is vcita?

Everything you need to create snazzy and branded email marketing campaigns. Segment clients based on their location, interests and more and use that information to send automated, trigger-based campaigns. Use vcita’s pre-built templates to create gorgeous, mobile-friendly marketing campaigns, designed with customer engagement in mind and easily track your interactions with customers. Using beautifully branded invoices, collect payments professionally.

Designed especially for small business, vCita makes running your business a breeze: >> Easily keep track of your interactions with customers by keeping notes & viewing clients payment history from a friendly dashboard. >> Manage your billing in no-time by sending branded estimates, invoices & receipts. Send automated payment reminders to avoid late payments. >> Look like the big boys: create sleek email & SMS campaigns. Empower clients to schedule an appointment via a client portal.

vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, money, clients and marketing, all from one place.
What do you like best about vcita?

The things I liked best about vicita are as follows:

– very easy to reassign appointments

– blocking off specific day availability was intuitive

I like that it is very intuitive, and it is easy to find what you need in many different ways. You can collect payment information and keep patient notes all in one place.

We decided to give vcita a chance within our infrastructure and the result was pleasant because it gave us a hand in billing processes, making them easier for our team through its reporting / analysis function, in addition to the extensive tools available. They can be used in a simple way, improving our traffic.

Nothing. This software used to have many good attributes, but it has clearly deteriorated over time.

What do you dislike about vcita?

The downsides to vcita are:

– When you block off certain times on a specific day in vcita, the availability would not translate in the customer facing calendar integrated with vcita. It would remove the whole day

– Does not work well with Gcal anymore, which is why we switched to ChiliPiper. Whatever update vcita made, we had to do too many steps to get it to talk to our Gcal. It ended as a separate calendar type (involved having to be invited to view each person’s vcita calendar on Gcal? Way too confusing). Vs synching with our Gmail users like it did before. It caused availability info to be inaccurate.

I wish it could save templates for notes so that I didn’t have to constantly retype the same parts of my visit notes with each patient. It would be nice to have a way to save different templates and essential information from other databases.

Something that upset us was that many times the links did not work or the payment confirmation messages as one is used to and the customer service is terrible since they only have a 2 hour opportunity every 24 hours for technical support to time for some inconvenience.

What problems is vcita solving and how is that benefiting you?

N/a at this time. We switched ChiliPiper because vicita turned from being an easy-to-use scheduling platform to a complicated tool that was confusing users and employees alike.

It is a primary patient management system where we keep track of all of our visits and patient care notes.

We had several meetings discussing the need to implement a software that would have a payment reminder to our customers through event-activated emails with modest payment functions, not to mention that the customer interface is intuitive, practical and simple to learn to use. In the same way, the income tracker helps us with the organization of economic data.

None now, we are having to spend way more time setting up another software.

Features

EMAIL MARKETING FEATURES

Pros

“VCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management.”
“My experience has been great. I almost feel like the vcita people are my friends even though they’re in Seattle and I’m in NJ.”
“Our clients LOVE the option to send documents, message us, make payments, and schedule appointments. The dashboard is simple and easy to read.”
“Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind.”

Cons

“In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off.”
“Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing.”
“And they often take days on end to reply. I am so tired of “our developers are working on it but no ETA.”
“THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler.”

Pricing

Starting From: 

$29.00 /month

Pricing Model: Other

Yes, has free trial

No free version

PRICING DETAILS (Provided by Vendor):
vcita offers various subscriptions, so you can find the best fit for your needs. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, cu…

By andrew

Leave a Reply

Your email address will not be published. Required fields are marked *