OpenCRM Reviews 2022

Review collected by and hosted on Online Sales Review.

I feel monthly subscription is bit on the higher side.

I would like a better integration with other applications, the work could be more productive.

I do not dislike anything at all. Maybe the monthly pricing can be limited a bit. But besides that I am happy with the software.

It’s difficult to modify the templates.

It lags sometimes.

What problems is OpenCRM solving and how is that benefiting you?

Without OpenCRM I had all kinds of data in different places. As a result, I did not have a good overview and overall picture of what is going on with my customers. Now I have a tool where I collect all the data into one system, and from this system, I have a good overview regarding customer data (like sales, experiences, wishes, etc.).This overview ensures that I can switch much faster and have better contact with my customers.

I can keep a history of activities, work is planned with customer follow-up, documents are easily uploaded, I have useful information in your database

Maintaining the leads and customer data with the followups which was done easily with this.

Documenting and tracking prospective offices and potential leads.

CRM FEATURES

• Territory Management
• Contact Management
• Lead Management
• Quotes/Estimates
• Calendar/Reminder System
• Document Storage
• Interaction Tracking
• Marketing Automation
• Task Management
• Email Marketing
• Segmentation
• Internal Chat Integration
• Lead Generation
• Mobile Access
• Activity Dashboard

Pros

“I like being able to import my excel lists into Open CRM to allow to easy documentation. Also great for exporting data for analysis.”

“Great customer support (chat function is really useful), user adoption is easy, useful regular blogs to keep updating with new features. Straightforward to add fields, layouts and create reports.”

“Practice makes perfect so setting yourself up as a dummy contact or lead for testing is a must. With the customer support option and their quick responses it makes it overall a good exprience.”

“What I like the most about OpenCRM is the possibility of having all my tasks and agenda listed on a daily basis. It makes it easy to sort out my tasks and stay on top of my opportunities.”

Cons

“The interface can be outdated at times and features/options can be hard to find unless you know where they are.”

“Our company has been using for a few years and as we have grown its failings have become more frustrating and apparent.”

“It can sometimes be easy to click the wrong button or not open up properly when on mobile.”

“I think if a user is deleted off the system, all their imprints are also gone – but i could be wrong.”

Pricing

Starting From: 

£33.00 /month

Pricing Model: Per User

Yes, has free trial

No free version

PRICING DETAILS (Provided by Vendor):

Subscriptions that cover all business sizes. The price is £33 per month (per user) No hidden features or modules! No paywalls! £33.00 per month gets you access to everything OpenCRM has to offer