Thu. Dec 19th, 2024

SleekFlow

What is SleekFlow?

SleekFlow is an Omni-Channel Social Commerce Platform that helps companies manage communication channels such as WhatsApp, Facebook Messenger, WeChat, Line, Live Chat, SMS and Email all in one place. Use smart routing rules and targeted campaign messages to streamline sales, customer support and marketing workflows while integrating with 2500+ tools including eCommerce platforms and payment gateways to automate the whole customer journey with ease.

SleekFlow offers sales, marketing, and customer support in one hub. It helps businesses communicate with customers via chat, personalized broadcasts, and group conversations from multiple messaging channels on a unified interface.

What do you like best about SleekFlow?

With Sleekflow, we are able to put all our messaging platforms into 1 single platform and sleeklflow also enable our team to communicate accross multiple channels hence we are able to follow up with our customers more effectively. We have tons of messages coming in due from our social paid ads numbering to the hundreds and sleekflow is just the perfect platform to properly manage all those messages across our departments

helpful staff walked me through the setup, and also very clear instruction manual during the setup. Tons of automation template can be used. Shopify integration is good for our website.

– Convenient to manage the enquiry and customers

– classify different types of customers easily

– create campaigns to promo the company easily

– robot reply is available

Sleekflow has made setting up a Whatsapp sales funnel very simple & straightforward.

whatsapp integration with marketing allows for easier communication

What do you dislike about SleekFlow?

the pricing is quite expensive and not enough contacts for my business

Waiting for upcoming CRM integrations, for example SleekFlow & Tik Tok Ads

The automatic reply setting is quite complicated

The it support for setting automation is not enough

Not enough automation amount for lower plan. I wish we could have more whole package plan instead of add-ons under existing subscription price. The cost is a bit high for us while adding the add-ons onto existing plan.

There are alot of settings in particular the automation that requires a little tweaking from our part before we manage to get them to work. There is no function at the automation to automatically collect customer’s details from the chat and automatically compile it into a leads list.

What problems is SleekFlow solving and how is that benefiting you?

With Sleekflow, we are able to put all our messaging platforms into 1 single platform and sleeklflow also enable our team to communicate accross multiple channels hence we are able to follow up with our customers more effectively. We have tons of messages coming in due from our social paid ads numbering to the hundreds and sleekflow is just the perfect platform to properly manage all those messages across our departments.

Simplying the customer services procedure that we could answer to our customers at one platform. With automation, we could easily reply to customers in time. And the integration with Shopify is also good for us to follow up with our customers.

Customers classification

It is so messy that if we just use WhatsApp business ,so many different kinds of customers

A simple & intuitive whatsapp automation platform, and connection aggregator.

Features

CUSTOMER COMMUNICATIONS MANAGEMENT FEATURES
  • Interaction Tracking
  • Workflow Management
  • Customer History
  • Activity Dashboard
  • Interactive Content
  • Chat/Messaging
  • Reporting & Statistics
  • Template Management
  • Third Party Integrations
Pros: 
Lots of channels can choose, such as WhatsApp, Facebook Messenger, WeChat, Line, Live Chat, SMS, and Email – Great integrating with eCommerce platforms and payment gateways
 Effective for customer support, sales and mass marketing as multiple users can use the same WhatsApp number to reply customers and send personalised messages at scale while linking it up to Shopify. Being able to connect other apps like Facebook Messenger and LINE and WeChat and Instagram is also great as it lets me connect with customers all over the globe.
Cons:
 Can integrate more eCommerce platforms so can be more powerful.
Sometimes a little challenging to navigate, but at least there’s an onboarding session that helps with that.

Pricing

Starting From: 

$79.00 /month

Pricing Model: Flat Rate

Yes, has free trial

Yes, has free version

PRICING DETAILS (Provided by Vendor):
Pro The top choice for small businesses who are heavy WhatsApp users on top of other social media channels USD 79 / month 2,000 Contacts 3 Staff Log Ins 5000 Broadcast Messages 5 Automation Rules All Messaging Channels WhatsApp Consultation Mobile Application Shopify Integration Zapier Integration User Roles & Permissions Premium Suitable for up-and-coming businesses who rely heavily on WhatsApp with a large customer base USD 299 / month 10,000 Contacts 5 Staff Log Ins Unlimited Broadcast …

By andrew

Leave a Reply

Your email address will not be published. Required fields are marked *