There is nothing that i could dislike about SuiteCRM.

From a configurability perspective, there is a software development nuance you’ll really need to have to get it off the ground. Wouldn’t be for the faint of heart.

The software itself is messy in that it has so many different tags and functions for each option you’re adding to it. It’s working slowly, and the viewing of an added account is in no way user-friendly. If you add a record of any type, say your client to it and add some details to it; once you open it, the information is not displayed in a user-friendly manner. You might have to scroll or click through multiple tabs or pages to view various parameters of the record.

There’s nothing to dislike but, its a bit time consuming probably I have to explore more.

I used to use Salesforce CRM and got used to this software, so when I tried Suite CRM I had a hard time adapting for several days, but then I was able to solve with some tutorials and help from technical support, now I am quite satisfied with this CRM

What problems is SuiteCRM solving and how is that benefiting you?

Only the one indicated at the beginning that due to a change of software, the process was a little delayed, but otherwise I was very satisfied because I was able to solve my main problem, which was the control of the relationship between operations and sales from the same software

Finance, account management, and marketing strategies. Explore and run campaign plan etc.

We are storing a lot of data in SuiteCRM, and we are using it to retrieve information on a daily basis, but as I mentioned before, we are not very satisfied with it. It’s not fast, it’s not user-friendly.

We are using more as a project/ asset tracking post stales support perspective. Its helping us build out KPIs and report more efficiently.

Dashboard, Analytics, Lead Management, Campaigns etc

Features

CRM FEATURES

• Mobile Access
• Contact Management
• Lead Management
• Calendar/Reminder System
• Interaction Tracking
• Marketing Automation
• Segmentation
• Task Management
• Document Storage
• Email Marketing
• Quotes/Estimates
• Activity Dashboard
• Internal Chat Integration
• Social Media Integration
• Territory Management

Pros

“Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more.”

“Apart from the obvious ‘open-source’ advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use.”

“Manage CRM, Sales quotation, sales order, invoice. Easy template design for invoice.”

“We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs.”

Cons

“You need to do alot of customizations to make it work for your business. I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it.”

“I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations.”

“I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it.”

“Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature. Fields randomly blank out such as on the invoicing.”

Pricing

Starting From:

Not provided by vendor

Yes, has free trial

Yes, has free version

PRICING DETAILS (Provided by Vendor):

SuiteCRM is an open source solution and is free to download.